ULTIMATEFAN RETURN POLICY
UltimateFan is committed to making sure customers are satisfied with our products and happy with their purchases. In the event that our t-shirts are not what you expected, you are free to return it within 14 days of your purchase date, no questions asked. We keep things simple because we know what it’s like to be in your shoes (or cleats). When we purchase from online companies, we too expect a simple return policy that does not confuse or frustrate us.
So just how can we do this? That answer is easy. We take great pride in our merchandise and are very confident that customers will fall in love with our products just as we have. That said, we can deal with a few outliers that happen to be returned.
NO QUESTIONS ASKED MEANS NO QUESTIONS ASKED
In case you still have doubts about how easy our return process is, we have included a list of acceptable reasons to return one of our products. You can send your product back if:
- You don't like the shirt.
- You don't like the quality of the product for any reason.
- Your team lost and is too hard to handle the pain right now.
- You lost a bet on the last game and need the money back to pay it.
- Our hottest new design came out and you liked that one better.
- You buy it as a birthday gift for your boyfriend, but he breaks up with you.
HOW TO MAKE A RETURN
While it disappoints us to know that you are not completely satisfied with your purchase, we will do everything we can to ensure you have a smooth return process. Below are the steps you need to follow to return an item:
- Email support@becomeultimatefan to get a return number - Before a return can be processed, we need to verify the purchase was made on ufanbrand.com. If a purchase was made from a third-party, we cannot guarantee the quality or condition of our products. We also need to confirm the item(s) being returned were purchased in the last 14 days. We have a generous return policy, but after 14 days all sales are final.
- Repackage your return and include the original packing slip - Every UltimateFan order is shipped with a packing slip that is included in the package. Write the Return number on the packing slip, making sure to include it in the box with your item to be returned.
- Ship the package back to the UltimateFan via USPS, UPS, or FedEx to:
414 Alpine St,
La Habra, CA 90631
Merchandise must be returned in it's original condition; merchandise can not be worn, stained, and/or damaged.
CHARGES AND CREDITS
Shipping charges - Customers are responsible for shipping costs back to UltimateFan. If you received free shipping on your order, we will give you a 100% refund minus a $4.99 shipping charge.
Receiving your refund - UltimateFan does not charge restocking fees. You will receive a full refund to the credit card or Paypal account originally used.
DAMAGED OR INCORRECT ORDERS
If your item (s) was damaged during shipping, there are missing, or incorrect items, we must be notified within 7 days to correct the issue.
Email us email@example.com with your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim. Once the above has been done, an Return number will be issued and a shipping label will be send for your return. Upon receiving the returned item, a replacement product will be sent.
Replacements cannot be issued without an Return number being assigned first. The sooner you notify us the better. Our window for filing shipping insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.
Still have questions? Feel free to contact us firstname.lastname@example.org